We try to take the stress & anxiety out of buying online or sending your Broken Apple Product to an online company. So we offer Free Insured Delivery across the UK to help build that trust you need to have with us.
You have the right to cancel your order, return a product or cancel a service contract for any reason, within your statutory rights. To return a product purchased from the iMendMacs Store or cancel a service contract, please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s), or from the date of conclusion of the service contract. If you ordered multiple products in the same order, please send your intent to return to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the last product in the order. To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order or service contract. You can notify us by utilising the “How to Contact Us” details listed on the website or in the Terms & Conditions. Once you notify us of your intent to return, simply return the product with the original receipt, original packaging and its included accessories to us.
If the product is damaged, we may offset the amount of your refund by the diminished value of the product. We will refund all costs paid by you associated with the product or service, except for any express delivery costs (when you have not selected standard delivery).
If you are not satisfied with your purchase, you may return the product with the original receipt, original packaging and its included accessories within fourteen (14) calendar days of picking up your product(s). Should you wish to return your products to an iMendMacs Retail Store, this must be a Retail Store within the UK. If you are a consumer and have purchased faulty or misdescribed products, you should return them as soon as possible after the discovery of the fault or misdescription. You must also provide the original receipt or proof of purchase. If an investigation reveals the products as sold were faulty or misdescribed, iMendMacs will replace or repair them or provide you with a full refund.
All refunds under this Policy will be made using the original payment method. iMendMacs will transfer the money to your bank account within ten (10) business days of the return of the product.
iMendMacs provides security features to enable you to protect your product in case of loss or theft. If these features have been activated and cannot be disabled by the person in possession of the phone, iMendMacs may refuse the return or exchange.
At iMendMacs we have a number of countermeasures in place to detect and counteract fraud and deceitful transactions. We do our utmost to ensure that the true origins of all products in our stock can be established and verified. In the extremely unlikely scenario that a product turns out to be stolen goods, we take it upon ourselves to rectify the situation by replacing the product with a similar one as soon as possible. Our customers are never left holding the bag.